Refund policy

All sales are final

Each Paige's Glass Art piece is handmade and often one of a kind. Once payment is completed, the piece is removed from availability. We do not accept returns or exchanges for change of mind, and customer-requested cancellations are not accepted after purchase.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, email dynamic.duo.art@gmail.com as soon as possible, preferably within 48 hours of delivery. Include your order number and clear photos of the item, the shipping box, and all packing materials. Please keep the item and packaging while we review the issue.

For a verified damaged or incorrect order, we will provide an appropriate remedy, which may be a repair, a replacement when one is available, or a refund to the original payment method. The 48-hour reporting request helps us document carrier damage; it does not limit any rights that cannot legally be limited.

If we cannot fulfill your order

If Paige's Glass Art cannot fulfill an order, we will cancel it and issue a full refund. If shipment will be later than the time stated at purchase, or later than the period allowed by applicable law when no time was stated, we will contact you about the delay and your options.

Custom work and deposits

Commissions, custom work, and deposits are governed by the written terms provided before payment. Those project-specific terms control if they differ from this policy.

Refund timing

Any approved refund is issued to the original payment method. Your bank or card issuer may need additional time to post it.

Effective September 20, 2026. Questions? Email dynamic.duo.art@gmail.com.