Shipping policy

Order preparation and delivery

Available shipping or pickup options and any related charges are shown or agreed to before purchase. We package glass artwork carefully and send tracking information when tracking is available.

Shipping time

We ship within the timeframe stated at purchase. If no shipping timeframe is stated, we will ship within 30 days of receiving a completed order. If we cannot ship on time, we will contact you about the delay and, when required, obtain your consent to the new date or cancel the unshipped order and issue a prompt full refund.

Delivery address

Please review the delivery address before completing your order and contact us promptly if you notice an error. We cannot promise that an address can be changed after fulfillment has begun.

Damage in transit

If an item arrives damaged, email dynamic.duo.art@gmail.com as soon as possible, preferably within 48 hours of delivery. Include the order number and photos of the item, box, and packing materials, and keep all packaging while we review the issue. See our Sales, cancellation, and return policy for available remedies.

Show and local pickup

Pickup timing and location are arranged with Paige's Glass Art. A pickup arrangement does not change the all-sales-final policy.

Effective September 20, 2026. Questions? Email dynamic.duo.art@gmail.com.